Frequently Asked Questions (FAQ)

1. Do you ship worldwide?

Yes! Humaniconic ships to customers worldwide.

If we are unable to deliver to your location, we will contact you shortly after your order is placed.

2. How long does production take?

All products are made to order.

Production typically takes 2–7 business days before your order is shipped. During holidays or peak seasons, production times may be slightly longer.

3. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • United States: 5–10 business days

  • International: 7–20 business days

Please note that these estimates do not include production time.

4. Will I receive tracking information?

Yes.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become active.

5. Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

6. Can I cancel or modify my order?

Yes, cancellation or modification requests can be submitted within 24 hours of placing your order.

After this period, production may have already started and changes can no longer be guaranteed.

To request a cancellation or modification, please contact us at support@humaniconic.com.

7. What is your return and refund policy?

Because all products are custom-made and printed on demand, we do not accept returns or exchanges for:

  • Incorrect size selected by the customer

  • Change of mind

  • Personal preference regarding color, material, or design appearance

However, we will gladly provide a replacement or refund if:

  • The item is defective or damaged

  • The item is misprinted

  • You receive the wrong item

  • You receive the wrong size due to our fulfillment error

Please contact support@humaniconic.com within 14 days of delivery and include clear photos of the issue.

8. What should I do if my package is lost or delayed?

If your order has not arrived within a reasonable timeframe after shipment, please contact us at support@humaniconic.com.

We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

9. Which payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

10. How can I contact Humaniconic?

If you have any questions, please contact our support team:

Email: support@humaniconic.com

We will respond as quickly as possible during normal business hours.